Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy documents our adherence to industry standards for the protection of your personal information. References to “we,” “our,” or “us” herein refer to Total Well-Being SG Limited, its subsidiaries and affiliates, business partners, associates, agents and/or employees. This privacy policy applies exclusively to those portions of this website dedicated to business lines located within Singapore.

Scope of the Privacy Policy

This Privacy Policy covers our treatment of personally identifiable information that is collected while you are on our site. This policy does not apply to the practices of companies not owned or controlled by us or to people whom we do not employ or manage, nor does it address non-personally identifiable information. This policy does not apply to information collected at a web site of an affiliated company or business line that may be linked to this web site; in those cases, the privacy policy provided at that web site will apply. The policy specifically addresses the following areas:

• What personally identifiable information we or others collect through our site;
• How we or others may use this information;
• With whom we may share this information;
• What choices are available to you as a user of our site with respect to collection, use and distribution of the information;
• What types of security procedures are in place to protect the loss, misuse or alteration of information under our control; and
• How you can correct any inaccuracies in the information.

Provision and Transmission of Information

As a general rule, except in connection with our provision of certain services to you, we will not read the documents, communications or other content that you may create, review or retrieve on our site, unless such content by its nature is intended to be publicly view-able; however, we (or our third party providers) do store the content on computer systems for a period of time for our general business purposes as required by applicable law. We could be required to view and/or disclose any or all content along with other personally identifiable information that you provide to comply with applicable law enrolled in our centres, our site or our rights. We also monitor the performance of our services and our site in order to manage, maintain, and improve our services and our site. We (or our third party providers) may use tools to help prevent and block “spam” communications, viruses, spyware, and other harmful or unwanted communications and programs on our site. These tools may automatically scan your content in order to help us protect you and our site against these harmful or unwanted communications and programs. However, these tools do not collect or disclose personally identifiable information about you. You should also be aware that any personally identifiable information you provide in forums, blogs, or bulletin boards may be read, collected, and used by others who access those services. We are not responsible for any personally identifiable information you choose to submit in forums, blogs, bulletin boards, or any other publicly accessible service or website.

Use of Your Personal Information

We may share your personal information with any other third parties, as described in this Privacy Policy. We will never give your information to, or share your information with, any third party not associated with us, except as permitted by law or as provided in this Privacy Policy. We will send personal information to other companies or people only when we:

• Have your consent to share the information;
• Need to share your information with third parties for a bona fide business purpose, including care regulators, medical/care providers, payment processors and financial institutions; or
• Respond to subpoenas, court orders, or legal process or find that your actions violate any other terms and conditions or policies posted on our site.

Posting Content

You may voluntarily post or link to content on this site that is publicly view-able. By doing so, you consent to us sharing your posted content, including the name and email address associated with that content.

Disclosure of Personal Information As Required By Law

We will disclose personally identifiable information when required by law, or if we have good-faith belief that such action is necessary to (a) comply with current judicial proceedings, a court order or legal process served on us, (b) protect and defend our rights, or (c) protect the rights, property, and other interests of our users or others.

Business Transitions

In the event that we go through a business transition, such as a merger, acquisition by another company, or sale of a portion of our assets, any personal information you provide us may be part of the assets transferred. You will be notified via prominent notice on our site prior to a change of ownership or control of their personal information. If, as a result of the business transaction, your personally identifiable information will be used in a manner materially different from that stated at the time of collection, you will be given a choice consistent with the “Notification of Changes” paragraph below.

Links

Our site may contain links to and portions of other sites. We are not responsible for the privacy practices or content of these other sites. When you leave our site or view a portion of a third party’s site through our site, we encourage you to read the privacy policies, as well as the other terms and conditions, of each such other sites. This Privacy Policy applies solely to information we collect on our site.

Security

Wherever your personal information may be held by us or on our behalf, we intend to take commercially reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. We use encryption to protect sensitive information online. The servers that store your personally identifiable information are housed in a secure environment. We also make an effort to protect your information off-line.

If we ever require you to register with us before being able to access a specific section of our site, we may ask you to select a username and password. We recommend that you do not divulge or share that information with anyone. We will never ask you for that information in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered site and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence when accessing your computer.

Correcting, Updating, Deleting or Deactivating Personal Information

If your personally identifiable information changes, you may contact us to correct, update, delete or deactivate our record of your personally identifiable information. Data protection officer (DPO): [email protected]

Notification of Changes

We may amend this Privacy Policy from time to time. If we make any substantial changes, we will prominently post a notice on the main page and other pages to alert you of the change.